FAQ

At YAX, we move together and every athlete’s attitude contributes to the team. Check the ego (and cell phone) at the door. Come prepared to play + work + restore with your teammates!

When should I arrive for my class?

Please arrive 15 minutes early to each class and let the front desk know you’ve arrived!

What do I need to bring for the HIIT and HIIT + Yoga Cooldown?

Please wear comfortable athletic attire, socks + shoes and bring along a hand towel and water bottle. Yoga mat optional.

What do I need to bring for Yoga Classes?

Please wear athletic attire that is slightly form fitting. Also, please bring a mat, towel and water bottle. If you don’t have one, we have yoga mats available for rent.

Is there any yoga etiquette I should know about?

Classes are often an intimate setting and you may practice yoga quite close to your fellow yogis in a crowded room. Please mind personal hygiene, wear clean clothes, and no smoking at least 2 hours before class. We request you refrain from wearing heavy perfumes/colognes.

What facilities do you have on site?

We have full women’s and men’s locker rooms equipped with showers for your personal use.

I’m a beginner. Where do I start? 

We have beginner playshops geared specifically toward your needs. Check our schedule to see what’s coming up! Want to start today? Our Yoga for Athletes class is always beginner friendly.

I have never practiced yoga and I’m not an ‘athlete’, can I still come? 

Absolutely, we’re here to support your journey. Come and give it your best!

If I arrive late will I still be able to get into class?

If you do arrive late, you will be accepted into class up until 5 minutes after the scheduled start time. If you arrive any later you will not be allowed to join in the class.

Do you offer hot yoga? 

We offer a warm environment for our yoga classes. The yoga studio will be kept at a well-ventilated ~75 to 80 degrees.

What are assists? 

“Assists” simply mean assisting the student in the posture. If you are assisted in class, it’s simply meant to better your practice. If you would rather not be assisted, just let your coach know. 

Should I eat before I train or practice yoga? 

Don’t come on a full stomach, but it is helpful to eat a protein/fat snack about 60 minutes before class. Also, make sure you are well-hydrated prior to class.

Where do I park?

We are located off of Westview, between Gessner and the Beltway. Look for the large metal building opposite the silos. We share a sports complex with Skyline Juniors and Just Play Sports. We have a HUGE parking lot with over 200 paved spaces to choose from. On tournament weekends, please utilize the back lot for extra parking or the HCC lot across the street. We are the only 2nd-floor tenant, so come up the stairs and let yourself in!

I have an injury. Can I still participate? 

We ask that you first seek attention from a medical professional. Second, we’d love to take you through a functional movement screen. Sign up for FMS here.  We work closely with local chiropractors, physical therapists, massage therapists, and sport psychologists. If you don’t know where to start, just ask us!

How do I cancel my membership?

All memberships come with a 3-month commitment. After 3 months, all contracts renew monthly. In order to cancel your membership after the initial 3-month commitment, please send a written cancellation request to info@yogaatheltex.com at least 30 days before the next scheduled auto-draft on your account. Verbal cancellations cannot be accepted.

Can I work at YAX?

We would love to have you join our team!  We first hire from within. Make sure to get involved as a member first to evaluate whether our atmosphere closely matches with your goals, ethics, and morals. Shoot us an email info@yogaathletex.com with your resume and tell us why you would be an asset to our team.

Do you offer discounts?

We offer a 10% discount for teachers, military and first responders. Bring your ID into the studio to receive your discount.

I still have questions!

Email us at info@yogaathletex.com. We LOVE hearing your feedback, questions, and concerns.

Refund Policy

Class Packs and Memberships
Class Packs and Memberships cannot be refunded or returned, extended, suspended, exchanged or transferred between persons.

Terms: All monthly memberships renew automatically unless the contract has been canceled. A 30-day written notice is required for all auto-renew monthly membership terminations. We cannot guarantee cancellations or refunds of subsequent payments if a termination request is made less than 30 days before your scheduled payment date. Please send all written cancellation requests to info@yogaathletex.com. Please note that all class pack and membership purchases at Yoga Athletex are non-refundable.

  • Merchandise
    Products purchased in the store are final sale only. We do not issue refunds. There are no returns or exchanges.
  • Gift Cards and Gift Certificates
    Gift Cards and Gift Certificates are non-refundable, non-returnable and non-transferrable. If purchased for a specific class pack or membership, they cannot be used as cash.
  • Deposit for Teacher Training Programs
    Teacher training deposits are non-refundable. Please refer to the refund policy for your particular teacher training in the syllabus and/or enrollment agreement.

 

Class Registrations and Cancellations

  • Class Registrations and Cancellations are done ONLINE ONLY. Classes are available for pre-registration via the website or MindBody Connect App. Please log onto your account and cancel from there.
  • If you cancel 2 hours or less before class begins, it’s considered a late cancellation. As of January 1, 2019, all early morning class reservations must be canceled more than 2 hours in advance or a $5 late cancellation fee will be applied to your account. This policy does not affect any other classes at this time
  • We cannot guarantee that we will receive or process your cancellation if you mention it in person, via phone call or email. Class reservations and cancellations must be done online.
  • If you reserve your spot but arrive late and the class is full, you will be asked to come back to a different class.

Train Your Body And Mind

For more information, fill out our contact form and one of our trainers will get back to you.