Careers

Front Desk Coordinator

Position: Front Desk Coordinator
Part Time / Full Time Employee

JOB DESCRIPTION

Are you an aspiring, current or former fitness or yoga instructor looking for a unique organization and team to further your career in the fitness industry? Do you enjoy serving on the front lines? Are you passionate about building relationships and making small wins through sales? Do you love being a party host? If you answered yes to all of these, we’d like to talk to you.

We’re looking for an organized, self-starting professional and experienced customer service guru to join our team. We’re growing like crazy, and we’re looking for someone who can jump into a system quickly while contributing their own magic touch.

We have a passion for helping athletes move without pain. Through a streamlined customer service process and creating a determined team, we can change thousands of lives. Join our crusade to change lives forever!

WHAT WE ARE LOOKING FOR

  • Strong customer service skills with a genuine, friendly demeanor
  • Someone who loves to clean and organize
  • The ability to articulate our vision and offerings to anyone
  • Eat conflict, pressure and high-intensity situations for breakfast
  • Ability to work within a team atmosphere and exceed expectations

WHAT YOU WILL BE DOING

  • Greeting clients and maintaining a clean and inviting environment
  • Encourage membership sales of every person that walks through the door
  • Updating Mindbody software and checking clients out for all sales

Our Ideal Candidate

We are specifically seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.

Bonus
A very driven individual with a background playing competitive sports or any type of structured training program, lives a healthy & active lifestyle, a goal getter, and a self starter with a passion to help others. Someone who has a background in yoga and physical fitness with their own visions and dreams, who is not afraid to share them with the team. A unique individual who is self motivated and takes initiative and pride in their work. Someone who wants to continually learn and educate themselves through self study and attending trainings. A true team player.

Role Details

  • Energetically Greet and Manage Checking in Clients first and foremost
  • Making sure all client profiles are complete, correct and up to date
  • Answer phones & client questions correctly and with reassurance
  • Keep all area(s) clean and welcoming
  • Provide high level customer service and hospitality to clients
  • Report to Studio Coordinator
  • Assist studio management in daily studio tasks and projects
  • Reviews, follows and submits the daily checklist when arriving to the studio for each shift and reviews all announcements
  • Checks front desk email
  • Maintain a positive attitude and take initiative
  • Work as a cohesive team with all YAX staff members to ensure efficiency and camaraderie
  • Maintain product knowledge for all studio retail operations
  • Maintain the distinct YAX aesthetic, appearance, atmosphere and culture
  • Must have the ability to prioritize and multi-task within a fast-paced environment
  • Must be willing to initiate tasks and perform duties without direction
  • Must have excellent communication skills and be able to work with a wide range of personalities
  • Must have outstanding customer service and problem solving skills
  • Must have a friendly and professional phone and email etiquette
  • Must have superior organizational skills
  • Help bring in more clients – through creative ideas
  • Sending out follow up client emails and phone calls
  • Assist in Customer Relationship Management (CRM)
  • Make creative ideas come to life
  • Make Mat Cleaner
  • Make sure trash cans are emptied if full
  • Refill Soap and Toilet Paper
  • Fill refrigerator
  • Fold Blankets
  • Spot Clean
  • Check all HVAC temps before leaving
  • Greet and check clients in to class
  • Retail if applicable
  • Scan and input all new clients
  • Must have personal, reliable transportation
  • Must have the flexibility to work a non-traditional schedule – MUST HAVE WEEKEND, HOLIDAY AND SOME EARLY MORNING/MIDDAY/LATE EVENING WEEKDAY AVAILABILITY

Education/Experience Preferred (but not required)

  • At least one year working in a gym/yoga studio + customer service experience
  • Bachelor’s Degree in sports related field (Kinesiology, Sport Management, etc.)
  • Background in competitive sports
  • Familiar with Mindbody and Brandbot

Physical Requirements

  • Must be able to work in a fast paced environment
  • Must be able to kneel, bend, reach, climb and stand for long durations of time
  • Must be able to lift/carry a minimum of 40lbs

Teaching Responsibilities

  • Assist head trainers as needed
  • Clean equipment, gym, and yoga studio after each session
  • Be familiar with the exercises on a weekly basis
  • Participate in at least 2 classes each week

Perks

  • Free Unlimited Membership
  • Employee Discounts on Retail
  • Rewards Program
  • Referral Program
  • Happy, positive work environment with proactive problem solvers who love their careers
  • Open and direct line of communication
  • Candid feedback
  • Direct deposit
  • Free significant other membership

How to Apply

Please fill out this short form to receive email instructions on how to apply.