Careers

Front Desk Coordinator

Position: Front Desk Coordinator
Part Time / Full Time Employee

JOB DESCRIPTION

Are you an aspiring, current or former fitness or yoga instructor looking for a unique organization and team to further your career in the fitness industry? Do you enjoy serving on the front lines? Are you passionate about building relationships and making small wins through sales? Do you love being a party host? If you answered yes to all of these, we’d like to talk to you.

We’re looking for an organized, self-starting professional and experienced customer service guru to join our team. We’re growing like crazy, and we’re looking for someone who can jump into a system quickly while contributing their own magic touch.

We have a passion for helping athletes move without pain. Through a streamlined customer service process and creating a determined team, we can change thousands of lives. Join our mission to change lives forever!

WHAT WE ARE LOOKING FOR

  • Strong customer service skills with a genuine, friendly demeanor
  • Enjoys cleaning and organizing
  • Ability to articulate our vision and offerings to anyone
  • Manage conflict, pressure, and high-intensity situations on a daily basis
  • Capability to work within a team and exceed expectations
  • Confidence with selling
  • Loves social media!

WHAT YOU WILL BE DOING

  • Greeting clients and maintaining a clean and inviting environment
  • Encourage membership sales of every person that walks through the door
  • Updating Mindbody software and checking clients out for all sales
  • Contributing to marketing efforts

Our Ideal Candidate

We are specifically seeking passionate, service-oriented, positive, and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail. Our ideal candidate has marketing and sales experience and loves talking to people.

Bonus
A very driven individual with a background playing competitive sports or any type of structured training program, lives a healthy & active lifestyle, a goal getter, and a self-starter with a passion to help others. Someone who has a background in yoga and physical fitness with their own visions and dreams, who is not afraid to share them with the team. A unique individual who is self-motivated and takes initiative and pride in their work. Someone who wants to continually learn and educate themselves through self-study and attending trainings. A true team player.

Role Details

General Duties

  • Energetically greet clients and check them in (first and foremost)
  • Make sure all client profiles are complete, correct, and up to date
  • Answer any client questions correctly, professionally, and with reassurance
  • Provide high-level customer service and hospitality to clients
  • Drive sales through client engagement
  • Keep all areas clean and welcoming
  • Assist studio management in daily studio tasks and projects, which may include
    • Social media posts
    • Updating studio boards with weekly and monthly announcements
    • Taking photos of classes
    • Updating studio TV slides
    • Setting up work out equipment for classes
    • Setting up camera equipment for filming and livestreaming
  • Check front desk email regularly and answer all incoming calls and voicemails
  • Check Brandbot regularly to answer any client questions before or after classes
  • Maintain product knowledge for all studio retail operations and check clients out for product, membership, and retail purchases
  • Assist with Customer Relationship Management (CRM) through follow-up emails, phone calls, and in-person follow-ups
  • Review, follow, and submit the daily studio checklist when arriving to the studio for each shift and reviews all announcements
  • Upload recorded workout and promotional videos to uscreen, youtube and vimeo from Zoom and the in-studio camera and add complete video descriptions
  • Attach the necessary uploaded video links to upcoming YAX circuits
  • Ensure all studio spaces are well-stocked and clean, including:
    • Fold and organize yoga equipment
    • Refill yoga mat cleaner
    • Sweep, mop, and swiffer floors
    • Check all HVAC temps before leaving
    • Re-stock and clean the restrooms
    • Clean toilets, showers, mirrors, sinks, floors
    • Empty trash
  • Properly connect clients to products
  • Active interest in adopting our retail inventory guide
  • Interest in retail merchandising
  • Must have worked in a quota bearing structure
  • Respond immediately to member requests, inquiries, and concerns with a can-do attitude
  • Report to studio manager and owners
  • Work in partnership with studio manager and teachers
  • Welcome public speaking with a genuine, outgoing personality, enjoy social interaction
  • Responsible for processing accurate credit card transactions
  • Expert time management skills
  • Other duties as needed by the rest of the staff.

COVID-19 Specific Duties

  • Ensure all clients fill out the survey and take their own temperatures upon arrival
  • Create new copies of surveys when the current surveys reach 100 responses
  • Make sure the class instructor is properly set up for their zoom livestreams
  • Ensure that all clients signed up for live streams receive a zoom link before class
  • Ensure that all clients are wearing masks when not standing 6+ feet apart
  • Clean the workout squares in the gym and yoga room after classes
  • Make sure all used bolsters and blankets are set aside to be washed after use

Necessary Skills

  • Must have the ability to prioritize and multi-task within a fast-paced environment
  • Must have outstanding customer service, organizational, and problem-solving skills
  • Have strong computer skills and be able to pick up new computer software quickly
  • Be able to work well both independently and within a strong team setting
  • Must have a friendly and professional phone and email etiquette
  • Must have excellent communication skills and be able to work with a wide range of personalities
  • Maintain a positive attitude while initiating tasks without direction
  • Maintain the distinct YAX aesthetic, appearance, atmosphere and culture
  • Professional and personal confidence
  • Ability to collaborate with team and management
  • Must have personal and reliable transportation
  • Must have the flexibility to work a non-traditional schedule:
    • MUST HAVE NON-NEGOTIABLE WEEKEND, HOLIDAY AND SOME EARLY MORNING/MIDDAY/LATE EVENING WEEKDAY AVAILABILITY

Education/Experience Preferred (but not required)

  • At least one year working in a gym/yoga studio + customer service experience
  • Bachelor’s Degree in sports-related field (Kinesiology, Sport Management, etc.)
  • Background in competitive sports
  • Familiar with Mindbody, Brandbot, and Wordpress

Physical Requirements

  • Must be able to work in a fast paced environment
  • Must be able to kneel, bend, reach, climb and stand for long durations of time
  • Must be able to lift/carry a minimum of 40lbs

Teaching Responsibilities

  • Assist head trainers as needed
  • Clean equipment, gym, and yoga studio after each session
  • Be familiar with the exercises on a weekly basis
  • Participate in at least 2 classes each week

Perks

  • Free Unlimited Membership
  • Employee Discounts
  • Happy, positive work environment with proactive problem solvers who love their careers
  • Open and direct line of communication
  • Candid feedback
  • Direct deposit
  • Free significant other membership

How to Apply

Please fill out this short form to receive email instructions on how to apply.